Position Title: Case Manager                                      Reports to: Social Service Supervisor             
              Unit: Social Services                                                     Salary Grade: 


Perform specific Intake procedures to identify barriers that will impede the structure developed towards guiding clients in becoming self-sufficient. Provide case management and counseling to help them understand and overcome personal or social issues affecting their medical, housing, socio-economic, educational or vocational situations. Evaluate individuals' abilities, interests, and personality characteristics using tests, records, interviews, and professional sources to ensure appropriate services.


Job Responsibilities:

The Case Manager is responsible for, but not limited to:

·        Provides case management to individuals to help them understand and overcome personal or social issues affecting their self-efficacy.

·        Coordinate counseling and therapeutic services with other professionals such as doctors, nurses, psychiatrists and social workers.

·        Conduct consistent follow-up interviews with clients to determine if their needs have been met.

·        Maintain appropriate and timely documentation, progress notes, and screening/assessment tools.

·        Responsible for case load updates, data collection and submission of activities reports

·        Ensure that clients are housing ready.

·        Prepare housing packages and research housing resources and options.

·        Submit HRA2010e packages to HRA.

·        Ensure that clients are keeping all medical and psychiatric appointments.

·        Provide 6-7 months of aftercare to clients who have moved into permanent housing.


           Professional& Personal Qualifications
  • Bachelor’s Degree or Associates Degree

  • Multi-cultural competent and strong interpersonal skills

  • Knowledgeable of all city, state & federal entitlements & benefits

  • Knowledgeable of various community resources and partners


Physical Demands and Working Environment

  • Physical, psychological, social, or organizational aspects of the job, that requires sustained physical

  • and/or psychological effort or skills. Examples are, work pressure, emotional demands.

  • Physical, psychological, social, or organizational aspects of the job that requires: achieving work goals;

  • reducing job demands and the associated physiological and psychological costs; stimulating personal

  • growth, learning, and development. Examples include, career opportunities, supervisor coaching, role-clarity,

  • and autonomy

  • Understand the speech of another person

  • Lift and/or carry up to 25 pounds 

This position includes those duties and responsibilities that are necessary to identify and evaluate the position.
It does not necessarily include all details of the position.

It is the policy to provide equal opportunity in employment to all members and applicants for employment. Consistent with the rights and obligations under applicable federal and state law, no person is to be discriminated against employment because of race, marital status, religion, color, sex, age, national origin, disability (except where requirements are bona fide occupational qualification), or veteran status.

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Send resume to: Jobs@naicany.org